Fine California wine & accoutrements from the Napa Valley since 1995
Returns and Exchanges:
Your satisfaction with our product is guaranteed. If the wine you receive is faulty, you may return it within one week for a refund or an exchange for another product.
Please do the following: (1) Call Calwine and explain the reason for return and whether you want a refund, a replacement, or an exchange. (2) Please pack and seal the item(s) securely. Use the return address on your invoice. (3) Packages must be returned prepaid; we cannot accept COD deliveries. We will refund shipping charges only if we have sent the wrong item or the item is defective. If our error, we will also pay shipping costs for items sent in exchange.
Credit card refunds:
All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
Cancellations after charging and prior to shipping - the order will be assessed a 10% charge to cover processing fees.
If shipment returned for any other reason, there will be a 15% restocking fee and the customer must pay the shipping cost for outbound shipment as well as the shipping cost for the return. Orders that are held in storage for a customer are considered complete and if the order is cancelled the 15% restocking fee will be assessed and the balance of the order total refunded.
New wines each month delivered right to your door. Customize your wine club package, give as a gift that keeps on giving!
Napa, CA 94559
707 226 7671 tel